Customer stories

Shops of every shape
run on Counterly.

From single-chair studios to multi-branch chains — here's what owners say after switching their counter to Counterly.

+34%
avg. basket size
−28%
shrink & waste
3.1×
kit attach rate
92%
calendar utilization
“Counterly replaced our POS, our website, our inventory tool and two spreadsheets. Six months in, revenue is up and my team actually enjoys the software.”
SM
Sofia Marchetti
Owner, Atelier Nord · Retail & Fashion
+34%
average basket size after switching
3
boutiques live in one weekend
“We moved three boutiques onto Counterly in a weekend. The size-run sync alone saves my managers hours every week, and the storefront finally looks like our brand.”
SM
Sofia Marchetti
Owner, Atelier Nord
Retail
“Batch and expiry tracking finally lives where we ring up sales. Our shrink dropped almost a third in one quarter — that's real money back.”
DO
Daniel Osei
Ops Lead, Green & Grain
Grocery
“Bundling parts into kits used to be a spreadsheet nightmare. Now the storefront does the upsell for us and our attach rate tripled.”
RK
Rhea Kapoor
Director, Forge Supply
Hardware
“Online booking plus automatic reminders took our no-show rate to almost nothing. The chairs stay full and rebookings happen on their own.”
ML
Maya Lindqvist
Founder, Lumen Studio
Services
“One login for POS, the website, inventory and payroll. I stopped paying for five different tools and everything finally talks to each other.”
TB
Tom Becker
GM, Becker Goods
Retail
“The AI copilot writes product descriptions that actually sound like us. It's quietly become essential to how we launch a collection.”
PN
Priya Nair
Merch Lead, Cove
Retail
“Weigh-scale checkout and lot traceability in one system meant we passed our food-safety audit without a single spreadsheet.”
CM
Carlos Méndez
Owner, Mercado Sol
Grocery
“Trade price tiers for our contractor accounts used to need a custom build. Counterly had it out of the box on day one.”
GW
Grace Whitfield
Sales, Whitfield Hardware
Hardware
“Packages and memberships transformed our cash flow. Clients pre-book a course of treatments and the calendar manages itself.”
YT
Yuki Tanaka
Director, Aera Wellness
Services
Trusted by shops worldwide
Atelier NordGreen & GrainForge SupplyLumen StudioBecker GoodsMercado SolCoveAera Wellness

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