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All systems operational
Getting started
Set up your workspace, import products and open your storefront.
18 articles
POS & checkout
Registers, weigh-scale, offline mode, receipts and refunds.
24 articles
Inventory & fulfillment
Stock, purchase orders, transfers, batches and auto-reorder.
31 articles
Storefront & themes
Theme designer, custom domains, SEO and online checkout.
22 articles
Marketing & loyalty
Email builder, promotions, points, referrals and campaigns.
19 articles
Billing & payments
Plans, payment providers, payouts, invoices and taxes.
15 articles
Popular right now
Top articles
Quick-start: launch your store in 30 minutesGetting started
Connecting a barcode scanner & weigh-scalePOS
Setting par levels and automatic reorderingInventory
Pointing a custom domain at your storefrontStorefront
Adding team members, roles & permissionsTeam
Switching your payment providerBilling
FAQ
Frequently asked
Yes — every plan starts with a 14-day free trial. You keep everything you build if you decide to subscribe.
Absolutely. Your workspace is tuned to a primary vertical, but you can enable add-ons — like appointment booking — alongside retail, grocery or hardware tooling.
The register keeps selling if your connection drops. Sales queue locally and sync automatically the moment you're back online.
Yes. Import via CSV or connect a supported platform, and our team can help migrate larger catalogues during onboarding.
Counterly takes no extra cut on payments processed through your own connected provider. You only pay your provider's standard rates.
Every plan includes help-center access and email support. Growth and Scale plans add priority and dedicated support, plus guided onboarding.
Still stuck? We've got you.
Our support team answers in minutes during business hours.